When I arrived, there were two representatives assisting customers with six customers ahead of me. It took an hour to get through the process to then go get my car. First car smelled like prior customer had just put their cigarettes out. When I brought this to the attention of lot attendant, was directed to a second car. This car was badly scraped the entire length of the drivers side, and looked like someone had tried to pull the front license plate off. When I told attendant, I didn't want to look like I had rented a wreck, I was directed to a third car. Total process to pick up a car was 90 minutes.