We like every thing accept when we came pick up the lady take too long to do everything. We wait almost an hr.
Enterprise has the best customer service that I have seen in long time when a problem occurs. I booked them through Kayak believing it was for Airport pickup. When arrive at airport I'm advised it is off airport pickup. We paid 65.00 and 15.00 tip for cab to take us to location and the cab took us to wrong location. The agent at Enterprise said let us see if we can take care of you here so that you don't have to find cab again to go to different location. They found same car and honored same rate. They then told me that I could drop off car at a different location for Enterprise about a mile from airport and cab fee should be far less. Dropping off the car worked out great and then we called for cab. Waited for cab for 40 minutes and never showed. The enterprise employee saw us still standing outside and told us to hop into his car and he would take us to the airport. Amazing customer service.
Excellent staff and service. Couldn’t have been better
Untrustworthy salesman. Car not clean. No after hours drop off. Long wait to get a car despite having a reservation and first customer in line.
Never got final bill upon return
Rep was nice and polite .
Car had issues, AC stopped working in the middle of a road trip so for 4+ hours there was no AC in the Florida heat. Car was not as clean as it could have been Car had damage on it that just made the car seem older than it was , and due to the AC issue, noticeable damage, as well as lack of cleaning it just seems like the cars are not as well maintenance as they could be