Price was good, personnel and vehicles were great. Location is WAY off site, shuttle bus was packed, and people were left behind at the airport to wait for next shuttle. Location had a line out the door for people picking up their cars. Waited over an hour in line to get vehicle. Car was fine and drop off was good. At the end of a long day of travel, waiting in line for an hour to pick up a car put a bad taste in my mouth. Will never rent from Fox again.
4.0
Mediocre|Aug 2022
The price doubled from original quote. Then the ridiculous toll costs. Car was a joke. It had bad breaks, leaky tire, shouldn’t be on the road. Don’t rent fox.
2.0
Poor|Aug 2022
Predatory scam artists. Hundreds in hidden fees. Customer support run-around. Car broke down. Nope.
8.0
Very good|Aug 2022
Just make sure to fill up your tank before dropping off! I'm glad I read reviews suggesting that or we would've paid $8.99/gallon. Which was nowhere in the contract until I saw my return receipt.
They left us without a rental. Terrible experience!
Pretty much everything should have been better. Customer service and supervisor showed barely any concern.
2.0
Poor|Aug 2022
Renters beware!!! This location is not at the MCO airport. My family and I arrived in Orlando after 10pm. proceeded to the Hertz counter at the airport only to find out that the rental company represents Hertz but is not at the airport and closes at 5;00pm. The gentleman at the Hertz counter was “ kind” enough to find me a smaller vehicle than I paid for for a extra $1300!!!! Double what was paid for already!!! I had no choice but to pay up as my family and I had to be in Tampa that night. I recommend that you ensure that you be aware of the location of the pickup of your rental. In my search on Kayak I asked for airport pickup and drop off but was still given this location even after specifying the pickup and drop off times. I did not receive value for money, and I believe that Kayak misrepresented this location as an airport location full well knowing my search criteria. A learning experience for me. My trust in Kayak as well as Hertz has been seriously undermined. I have used other rental companies in the past and to date this is my worst experience.
6.0
Okay|Aug 2022
Hole in the front seat. Windshield wipers needed to be replaced. When I picked up car, didn’t give me a sheet to list scrapes/dings, previous damage to car.
2.0
Poor|Jun 2022
Terrible people! After spending time in Ubers to get to the right location, they told me they didn’t have the car. Yet, they charged me and it’s taking me calling back and waiting for a refund. Let’s see if they do it.
The day before my arrival in Orlando they called and told me they cancelled my reservation because they didn’t have a vehicle available for me, left me scrambling and stressed out how I was going to get around during my stay. Extremely frustrated and disappointed.
10.0
Wonderful|Jan 2023
The travel service we used had a pickup that was half an hour from the airport, so we popped into the Enterprise office at the airport and the two VERY NICE people in the office made it happen - we were able to pick up and drop off at the airport and not have to uber from place to place. What a relief!!! Thank you ENTERPRISE!!!!
10.0
Wonderful|Nov 2022
Every person at Enterprise was nice and friendly. That is rare this day and age. It was refreshing to know people care about other people again!!!!
5.9
Fair|Aug 2021
The drop off was poor
6.0
Okay|Mar 2021
Enterprise was fine; Kayak was misleading at best.
Enterprise was fine. Kayak was misleading. We ended up spending $75 in taxi fare getting to the Enterprise rental facility when what I booked was an ORLANDO AIRPORT pickup. Not Orlando city somewhere pickup. Super frustrating and had I known this, I would not have rented through Kayak. AND, six other people that very day complained to Enterprise about the exact same situation.
My pickup time was scheduled for 2pm, and they closed at 2pm. I did not get my car obviously. They could have mentioned when they closed when I made my appointment.
2.0
Poor|Mar 2019
Nice car
I called to modify my reservation and return the rental a day early. The agent said I would be refunded for returning it early, but I ended up paying MORE because there was a modification fee that no one mentioned. Next time I'll rent elsewhere.
10.0
Wonderful|Dec 2017
The car was clean, and ready for pick up when we arrived and it was just what we needed.
2.0
Poor|Nov 2017
Long wait. Reservation was not at the airport. Figuring out how to get a car and not get charged exorbitantly
2.0
Poor|Oct 2017
When I went to pick up the car my reservation was for $131 and my price to pick up the car was almost $400. I couldn't get the car. They couldn't adjust the price or honor my reservation. I left without the car.
4.0
Mediocre|Oct 2017
They didn't have a car ready for the time I requested. I don't k ok why it let me book a reservation if they didn't have a car? They called me in the morning before I was about to put it up saying there was no car and they weren't sure when they were going to get more. Then they didn't even offer me anything as retribution for their mistakes