Staff were helpful and friendly and pickup/drop off was easy.
More instructions could have bee provided on how to charge our electric car - We should have been told to download an app to charge our car around town, how to actually charge the car, etc. Plus, the first EV car we were given did not charge correctly, but the second did.
Drop off was terrible. Avis sent us to an unmanned office without any warning. That cost us hours of our time.
Very good|Jul 2017
I had some problems with my reservation and the staff member there (I think her name was Gri )?)) went above and beyond to help fix them. Ultimately it didn't work but her excellent effort is what I remember.
The rest of the staff appeared busy but I'm not sure if they were as helpful to the waiting customers - yes there was a line. Also the location is not so easy to get to unless you're aware of the metro lines.
Everything was excellent except the drop off at the Bergen Airport. There are no signs to indicate rental car return until after one turns toward long term parking. (Then there are ample signs.). We didn’t know the rental return was in the long term parking. Our GPS was not helpful. We circled the Airport three times and asked people in the area three times. Only after going to the Hertz counter in the terminal did we learn where the return was located. Otherwise, we were very happy with the car and with Hertz.
Great service from Hertz staff. We had reserved an economy car through Kayak and they gave us an electric car initially, which didn’t have enough range for the trip we were planning. The staff helped resolve this but there were very few gas/hybrid cars available so be aware that this may be a problem for others if you plan to drive >300km at a time. It wasn’t clear from the Kayak rental that economy meant electric.
Had to go ask how to get GPS in English nice BMW hybrid
We didn’t get the car type we reserved which was an economy car. We were notified a week before that instead it would be a small electric car. This would have been fine because it is just the two of us and the 400 km mileage would have worked well due to all the long driving days we had planned. However instead was told all they had was a 7 seat van with 290 km mileage. It really impacted our vacation. Instead of enjoying it a lot of it was spent stressed and devoting much of our time trying to find charging stations and then waiting for our car to be charged. Very unsatisfactory.
Dollar Car rentals is just a non existing company in Oslo central station, nobody knows about it (station information, even Hertz employees from which I was supposed to get the car, the reservation was not in their system). So I lost one day and never get the car, then had to go to the airport to get a car from another company. I don't know if it's a scam or just a bad synchronization between dollar and kayak systems, but NEVER RENT FROM DOLLAR IN OSLO.
Car was not available when I got there. Dollar couldn't provide me with an alternative.