Cheap Car Rentals in Old Ottawa South, Ottawa

Easy pick up and drop off Car was clean and ready gave me a choice of a couple models

Ottawa pick up was fine. Drop off in Louisville was a joke. They had taped the key box up with duct tape and put a cryptic note that said that since people were stealing their cars, you couldn't leave you key in a drop box...you had to come back the next day. We had our car in airport long term parking and lived 120 miles from this location...so there is no way we were coming back. I ended up leaving the vehicle there and giving the keys to an Avis employee at the airport...a mile away.

The rules at Avis are far too rigid. As a foreign traveller it seemed their policies were set for local drivers only. When I didn’t have the kind of card they accept (German card) it wasn’t possible to use my companions Canadian card as payment as she didn’t have a drivers license. It also took an incredibly long time to process the booking (45 minutes in all) when we had already made the reservation and provided all of our information online. I would not go with Avis again.

I was given a pickup location which was closed 2 months before the pickup date. I was not informed of this which caused a lot of stress ,inconvenience and unnessary delay. Not impressed. Were it not for a caring employee at the Ottawa airport Budget office, our trip would have been ruined. Alex Brazeau

The reservation sent me to a Budget Rent a Car location in Ottawa that no longer existed. After taking a taxi from the Ottawa airport to the location identified in my rental agreement, I learned from the local car dealership that this budget location closed a while ago, so there was no Budget dealer, or Budget car there. I called Budget Customer Service, and they said this was not their problem. The only thing they would do is transfer my reservation back to the Ottawa airport and I could get a car there, however it would be over $200 more. I repeatedly explained that I had a reservation for a Budget car, at this location, for a specified price, but the agent didn't care. The local car dealership even got on the phone with the Budget agent and explained the situation, and described how I was the third customer in the last few weeks to arrive at their dealership looking for a Budget car, but the Budget Customer Service agent didn't care, he just kept saying this was not their problem. It took me 2hrs of hassle, a taxi fare, and an extra $200 in the rental to get a vehicle. The car dealership drove me and my daughter back to the Ottawa airport, and I greatly appreciated their kindness.

Great experience with this budget! They were super friendly and very helpful. Definitely will rent here again