Cheap Car Rentals in Bari Palese Airport

I had reserved a car without of course knowing what the exact model would be, but that on the kayak website said it would be at least big enough for 3 people plus 3 suitcases. When I got there they had reserved me a car so tiny barely 3 people could fit into it, and she said it was whatever model car I reserved “or equivalent” and she was claiming this was equivalent. I had no choice but to upgrade to a bigger car which cost an additional 50% of what I was expecting to pay. I ended up paying more than I’ve ever paid for a rental car in my life, for the type of car I thought I had originally booked. This vague language on the kayak site that allows car companies to bait and switch means I will never rent a car from kayak again and risk this happening again. I felt completely ripped off, and since my reservation email says nothing about what type of car I originally reserved I have no recourse.

Charge the unreasonable damage cost. Scam company

They barely even help you anymore at this point wirh a live human. My reservation was wrong at the desk according to them, so I of course owed more money. No one walks you out to the car to assist or help ensure you’re all set and know how to use the vehicle. My car was set to German and it took my driving all the way to my hotel an hour away to get someone to help me figure out how to change it. Was not easy. Then u get the final bill emailed in Italian, despite them knowing I’m an American citizen who speaks English. So I have no idea how to read it and why I’m being charged more. Terrible customer service.