I loved that the rental was close; they were willing to pick me up or bring me to my home (that latter was a real lifesaver). The car had great mileage, and really held a LOT of stuff, as I was moving someone. They were very chill about extending the rental as needed, and staff were very friendly.
I felt a little unclear on the rate and how long it was for. Kayak priced a 5 day rental, pretty good price considering that every rental was high. I extended that by one day, then rushed back to not pay for yet another day--but found out belatedly that it was their quote for a week, and I actually had a whole extra day with the car. It would have been great if someone had explained that to me. Saved some stress. Also the car smelled of cigarette smoking. After they sprayed it was better but never went away.