Cheap Car Rentals in Laveen, Phoenix

The pick up process took nearly an hour of waiting in line.

Long, long wait at check-in, approximately 45 minutes. Air conditioning did not work (in Phoenix)

The lines at the pick-up facility in PHX were very long. Took an hour to see an agent. More staff was brought in to assist which made the lines move faster. Once in the garage there was another line to be assigned a car, another 30 minutes. Staff in garage was obviously working as fast as they could and overwhelmed. I ordered a standard car the attendant offered a small Honda and said that was a standard option. When I mentioned the car was to be similar to a VW Pasat she said that was, She was done with me at that point and said I could "Just wait in line again for another car option". I was then offered approached by another staff member and was offered a truck and was taken to one that already had a guest in it. I was then taken to another section of the garage and choose a Volvo. I felt sorry for the attendants as they trying their best with a crazy busy situation.

The professionals at this enterprise were amazing. They were incredibly professional, kind, and offered many ideas for things to do in Phoenix.

no applicable

Staff at pickup and drop off were friendly, easy going and helpful. Answered any questions I had and called a cab for us to return us to the airport.

They did not have the Camry I booked, so they gave me a Cadillac instead. Pick-up and drop-off was easy.

Plan on waiting up to an hour to get car after you check in to the Avis counter at Sky Harbor Airport. The rental car companies need to find a better way to bring up cars to customers.

The woman at the front desk was incompetent. It took me an hour to get my car