Cheap Car Rentals in Phoenix

Pick up was easy. Adding another driver at different time was difficult. Car was not very clean abd headrest in back broken.

Service staff were quick and the process was simple and easy

Friendly/knowledgeable easy to deal with staff. The vehicle was brand new and could have been set up, navigation, door locks, radio. Navigation didn’t work, radio sound and stations had to be set to be user friendly. Overall I had a very good experience with Alamo

Great service, clean car, appreciated the kindness of the staff

We reserved a premium SUV WELL IN ADVANCE. Budget did not have a vehicle in our class. They tried to downgrade us to a smaller SUV or a pickup truck, both impractical and did not have the space we needed. We had to fight in order to get an SUV one size up. The agent did not listen to us and was not polite or easy to work with, and we had to keep arguing why what he was offering did not meet our needs. It was a very unpleasant experience and started off our vacation poorly. Will never again rent from Budget.

Everything was perfect.😊

This Budget was on Indian School Road, a $20 Lyft ride from the airport. It charged 1/2 of what the airport Budget charged. Well worth it!

I had an awful time with the 949 W Camelback Rd Phoenixaz, Phoenix, AZ 85013 location. My flight was delayed so I was unable to pick up my car before the locations closing. So I called customer service the morning after, was told they would hold the car for 24 hours. I arrived at the location, they said that customer service is wrong and that they will not hold the car for more than 2 hours. So they gave my car to someone else and said they had no other cars that they could offer me. I called customer service again, they started by saying that this location had cars to rent and should hold the car for 24 hours. After some back and forth, they figured out that they actually had no cars to rent out in the entire city. Then they proceeded to tell me I can get a refund if I cancel an hour before, which is obviously too late and not helpful information at this point. I asked them what can they do for me as I prepaid, and would be leaving without a car. After some time on hold, the associate said that they would give me a full refund on my reservation and I would get it in 7-10 business days, as well as an email receipt confirmation. This was 4 days ago, I have not received an email confirmation, and am currently unsure if I am still getting this refund. I ended up spending over $200 in Ubers for the weekend, more than what I was spending on the rental car. I reached out to their customer service again, I pray that I actually get this refund.

Didn’t like a damn thing about Hertz they canceled my reservation cause they said I didn’t show up on time so I was without a car all weekend and my plans were destroyed because of that!!!!

Made a reservation and when we arrived to the hertz rental place which was 20mins from the airport (which we ubered to) they didn’t have a vehicle for us. The lady at the front desk said she tried calling us but never left a voicemail. I missed the call because i was just landing from my flight. I tired calling serval times but no know ever answered. The staff member was very unapologetic about the situation and didn’t offer any help, knowing we were tourist and weren’t familiar with the area. We eventually ubered to another rental place, Avis/ Budget 10mins down the road, where they were very accommodating evening without a reservation.

They did not have the Camry I booked, so they gave me a Cadillac instead. Pick-up and drop-off was easy.

Plan on waiting up to an hour to get car after you check in to the Avis counter at Sky Harbor Airport. The rental car companies need to find a better way to bring up cars to customers.