I prepaid for my reservation for an important trip and they charged my credit card with full amount in advance. I showed up to Hertz location but desk agent said she rented my car off to someone else. What a joke! She was also very unprofessional and called me “disgusting”. Horrible experience.
Very good|Nov 2022
Staff was professional and polite. Underpaid, too, I'm guessing.
Car was very comfortable and efficient. Excellent customer service. Will definitely rent from this location again.
Going through Kayak and price line was horable. Flew into Pitsburg and Hertz said I had to take a cab 40 minutes away to get my car. Spent 2 hours on the phone with Price line and Hertz. Finally Hertz said they would cancle my reservation with no cancelation fee and make me a new reservation at the airport at over twice what my original reaervation was for. Got a refund for the whole amount. Two days later they charged me $200.00 cancelation fee. Never doing business with either company ever again.
Pros: The cost of the vehicle was great. No issues with the actual vehicle. Good on gas. Cons: Hours of operation was hectic. Staff dropping off was horrible. Actually waiting for support to reach out about my experience. I will never rent from Hertz based on my drop off experience.
I called about 10 AM to advise them I would be about an hour and a half late late picking up the vehicle. Instead of 12 it would be more like 1:30 or 2PM. My paper work said that thy closed at 1 PM however they had decided to close at 12 PM. I asked them if they could stay open until I got there but they would not stay past 1230. Considering that it was a ten day rental I would have thought they would be more accomadating. They weren't and I had no car until Tuesday when I got one from the Enterprize at the airport who provide excellent service and flexibility.
Their service and restrictive way in which they operate. not customer oriented.
They promised me by email that the total amount was $379, but they charged me $479. I Called them and they agreed to fix it, and it has been one week, and still no refund. Bad customer experience.
Didn’t get a refund on deposit, wasn’t aloud to pick up car because they don’t accept my credit card. Still stuck in Pittsburgh waiting for a greyhound.
Angelo is great
The prices are way to high for someone who rents by the week
Didn't accept my card.
Easy to find location
Hard to find my car (no one assisted me)
My pickup was scheduled for 6 pm, and when I arrived at 6 the office was closed. The only Budget office still open was the airport and the were sold out of cars. So I had to wait until the next morning to pick up a car, forcing me to cancel appointments for the next morning. When I finally picked up the car the next morning they neglected to fill the windshield wiper fluid. It had recently snowed, and my windshield got so dirty on the turnpike that I couldn't see except for through one spot. It was extremely dangerous driving to the next rest stop where I purchase wiper fluid of my own. I am extremely disappointed.
I typed in Pittsburgh Airport for my pick up/drop off location assuming it would be at the airport. When I went to the counter, I was told it was an offsite location 15 miles away...
Despite showing that cars were available, there were no cars for rent.
Avis rental facility was closed when I arrived, leaving me stranded in downtown Pittsburgh alone with three large heavy suitcases. I had to pay cab fare there and then back to the airport. The Avis at the airport would not honor my reservation which was for $60 dollars approximately and I ended up having to pay $300 for a rental car- plus the $100 worth of cab fare. Absolutely horrible experience, will never rent from them again.
The office could use better outside signage, walked right past it at first.
Pickup was easy and smooth.
Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.