Didn’t get a refund on deposit, wasn’t aloud to pick up car because they don’t accept my credit card. Still stuck in Pittsburgh waiting for a greyhound.
Easy to find location
Hard to find my car (no one assisted me)
My pickup was scheduled for 6 pm, and when I arrived at 6 the office was closed. The only Budget office still open was the airport and the were sold out of cars. So I had to wait until the next morning to pick up a car, forcing me to cancel appointments for the next morning. When I finally picked up the car the next morning they neglected to fill the windshield wiper fluid. It had recently snowed, and my windshield got so dirty on the turnpike that I couldn't see except for through one spot. It was extremely dangerous driving to the next rest stop where I purchase wiper fluid of my own. I am extremely disappointed.
Front fender of the car was not properly attached. Attendant didn't note on the rental agreement. Attendant receiving the car when I was done insists I had an accident with the car. If I had, there would be scratches on the fender. There aren't any--it looks like brand new except for that it's popping off the side of the car (I've kept the pictures). If I get charged for anything, I'll definitely never use Budget again (or Avis either).
The guys who checked us in and out were great. I would definitely use this location again.
Good for what I needed quick and easy
The car I reserved was not available at the airport. Instead it was located 10 miles from the airport and the location was closed before I could pick up the car. Left stranded at the Pittsburgh airport and no one at the Enterprise location would help unless I wanted to pay double and take a smaller car.
A $200.00 deposit was required when I rented the vehicle (I was informed the deposit would be credited when I returned the vehicle.). When I returned the vehicle a day early, clean and without damage I was not given a receipt (paper or email.) Here we are 5 days later and no sign of my deposit. Disappointing.
They were not able to fill my reservation because they ran out of cars to rent. They texted as the plan landed in Pittsburgh. Very disappointing.
They were not able to fill my reservation because they ran out of cars to rent. They texted as the plan landed in Pittsburgh. Very disappointing. Better - fill the reservation
Car was very comfortable and efficient. Excellent customer service. Will definitely rent from this location again.
The drop off site lied and told us to rush our return to 4:30 even though our reservation was until 5. Threatened us that the gates would close so that we would not be able to return until the next day. Resulted in fuel surcharge and 6 hours of stressful driving. Customer service upon arrival was beyond rude.
Pros: The cost of the vehicle was great. No issues with the actual vehicle. Good on gas. Cons: Hours of operation was hectic. Staff dropping off was horrible. Actually waiting for support to reach out about my experience. I will never rent from Hertz based on my drop off experience.
The location was closed when it was time to return car so I had to go to another location and they charged me extra $100 because I returned car to another location. They just ripped me off
Despite showing that cars were available, there were no cars for rent.
Avis rental facility was closed when I arrived, leaving me stranded in downtown Pittsburgh alone with three large heavy suitcases. I had to pay cab fare there and then back to the airport. The Avis at the airport would not honor my reservation which was for $60 dollars approximately and I ended up having to pay $300 for a rental car- plus the $100 worth of cab fare. Absolutely horrible experience, will never rent from them again.
The office could use better outside signage, walked right past it at first.
Pickup was easy and smooth.
Drop off: When I arrived at my dropoff location the lady told me I would be charged $200 for bring it to the wrong location. Turned out the Avis in Pittsburgh gave me the wrong car that was reserved for someone else, and because of this I had to pay for their mistake. I called customer service right after and fixed the fiasco, but I will not be getting my refund for up to 14 days. The lady at the drop off in Rome,NY was also not helpful.