The staff was really attentive to my needs as an out of town traveler. I had a wonderful experience renting a car with them.
They did not have the vehicle we reserved at the time of pick-up, however, they delivered the correct vehicle a few days later an hours drive away.
My pickup was in portland and drop off was to be at LAX (in conjunction with my airline tix) but the reservation (priceline via KAYAK) didn’t reflect that, or the $375 drop off fee associated with it. Olivia at the Portland branch said “no problem!” and just waived the fee. And gave me a nice upgrade!
The enterprise location that was offered to me was not even open by the time I landed on my flight. 2 pm. I tried calling right before 2 and after, no one answered. There were no directions or information regarding previously scheduled rentals. Luckily, the Enterprise team at Portland Airport helped me get a last-minute car. Not impressed at all with this service. Thank goodness I didn't have to pay.
Reserved a Large SUV 2 months in advance; called to confirm reservation 2 days before pick-up and was told we were all set. Received phone call from Enterprise at 8:29 am day of pick-up (3 1/2 hours before pick-up to return call); attempted to call but only got voicemail all morning. Arrived at location to pick-up the SUV at scheduled pick-up time (12 pm) and was told they had no vehicle or no alternative vehicle. I waited 30 minutes at location while they called and attempted to find other options -- could not come up with any options. I left at 12:35 pm; called Avis/Budget in the car (nearby location) and they had 1 large SUV and matched the price from Enterprise. Problem solved. Have rented from Enterprise dozens of time for business and personal use and this was only time they failed to deliver. Was disappointing.
Biggest issue was customer service. Received conflicting information, did not explain change in charges if modifications made, continued to add charges that should have been waived.
Returning the car. No instructions provided on how to return after hours, had to call to get support. Ended up getting charged a fee for being narrowly behind my scheduled return time.
I rented from the downtown Portland Hertz office instead of at the airport due to large price difference. When I called the Hertz agent to find out which Max tram stop was closest to the office, the agent did not know where the Hertz office was located relative to the tram line. That would be helpful information.
They never gave us the rental even after paying for it
Hertz Pine Street location is in a very seedy area and I felt uncomfortable as a woman alone. Only 4 blocks walk to the metro train to the airport if you don't mind walking near homeless tent encampments on the sidewalks.
I requested car rental quotes for Portland PDX, KAYAK GAVE ME A QUOTE FROM THE DOWNTOWN HERTZ LOCATION. HAD TO CHANGE RENTAL COMPANIES AT THE AIRPORT AT CONSIDERABLE EXTRA COST.
No where near PDX airport. Had to retrieve own car from 7th floor/rooftop. Had to return own rental to 5th floor. Vehicle had maintenance message nearly whole trip. Then they charged an extra $97 for what? We refueled just before dropping off. I have surrendered Hertz Gold membership, never again! Kayak you should be ashamed for helping Hertz con customers. Possibly never use you again either.
They dont give me a receipt for my payment and i couldnt locate my reservation. Money lost
I was charged $11/ per day for additional collision coverage option I chose with PriceLine, but the Dollar rental had no information on that and was asked if I need additional collision coverage. Looks like either Dollar want double bill me on this or PriceLine failed to coordinate this part with Dollar.
Car was amazing, pick up and drop off location was extremely easy to find. Staff was friendly.
I would advise against this company. They're not concerned with customers' safety and tried to charge me $400 to drop off at airport because the location downtown IS NOT SAFE! First I was quoted $150 to change drop off, then she could give me discount of $100, then another employee tried to charge me $400! These people are dishonest, unethical and clearly not concerned with the safety of their patrons. I will never rent from this company again. Never.
The line to pick up the car took about an hour & a half. The car smelled of cigarettes, had not been washed with bugs on the windshield, had crackers on the floor, dirt & dust on the dashboard and dry mud on the back of the front passenger seat. Clearly the car wasn’t serviced - we would have gone back to the counter but it was still a mob scene. Truly the worst rental car experience ever!
The car had a bad smell so I had to buy an air freshener. Not ideal having passengers or giving the car to valet when there’s a stench like that.
They were absolutely terrible . The Avis at the airport sent me downtown which I had to pay for just for the store downtown to tell me they did not have the vehicle that the airport did. Then then said they had another vehicle I could use. Then they told me they could not rent to me unless I had a major credit card even though I had made my reset two months prior. I was stuck at the airport with 8 month triplets for four hours until I could rent from somewhere else
The first rental car they gave me died in the middle of traffic. The experience of a tow truck arriving, driving an hour back to the rental location despite closer locations nearby, and getting a new rental car was horrible. The new rental car also had malfunctions. I am in the process of getting a refund. Their customer service needs much improvement, and they aren't returning my phone calls despite giving my name and number for a call back.
At drop off I was automatically charged $184 for gas refill. My initial estimate for the rental was $129.00 for 2 days. $184 for a tank of gas? Had to make an extra stop to the customer service desk just to get it credited. What a waste of time to be a preferred member. Never again.
Car was really dirty. Check in employee was abrupt.