1) pickup at rail station 2) ease in returning car 3) easy to make adjustment 4) cost
The truck smelled like the last users did nothing but smoke marijuana cinstantly for thousands of miles, and it was very unclean overall. I had to clean all the glass, wipe down surfaces, and vacuum.
Staff was very friendly , professional car was clean and no issues during rental
A complimentary pick up from airport would be helpful since the airport was all sold out
Staff was very Helpful, friendly and cooperative. Price was good. Rental was of good quality.
Rental Car was not washed and cleaned.
I had to cancel my flight due to covid. I couldn’t access my car rental info to cancel it. There were no email to let me know prior to my cancelled trip. I hope I’m not being billed for it. Thank you Forrest
Because the car I reserved and paid for was done with a credit card that had been “security compromised” and reissued, they would not release the car to me. I had to book a “walk-up” reservation, and pay a second time. I would like my initial payment refunded, and the second payment as well, for the anxiety this situation created. I’ve been a Gold member for over 20 years, and Kayak’s system does not jive well with Hertz. I am upset!
They were closed when we returned the car at 10am on a Friday. I just had to leave it. Kind of frustrating. Another couple caught a cab there to pick up a car and had to leave again because they were closed...this was during normal business hours.
The off site location closes at 6pm and not open Saturday & sundays. Poor hours for a car rental location
They called the day I was to rent the car to say they didn't have a car for me-or any car for that matter. I was in the midst of the trip-flying from Alaska to Portland via Seattle when I got their voicemail cancelling. Horrible!
It was a great van for what I needed!
Van was in good condition, and customer service was great :)
Enterprise is probably a better experience and worth the extra money.
Very good|Sep 2022
The car was nice. Check in was slow, slow. Turning in car in Lewiston was a shot in the dark. Fortunately the Avis clerk helped us. Tried to change the reservation and that was like talking to a clerk in India with very little information at hand.
We purposely reserved a car for a long trip with 4 people. We got an SUV that was built for off road and smaller and less comfortable than what we reserved. The car was fairly dirty and sticky inside and smelled of cigarette smoke for several days. I have had similar experiences with Budget in the past, and had sworn them off, but they were the only option this time. I need to compare the details of our reservation, but it seems we were. charged more than our quote on Kayak.
Ridiculous prices for airport pickup. Some BS about concessioners fee
Very good|Jul 2022
The car was excellent to drive on the road and I appreciated the company upgrading us for free. However, the service was lacking hospitality and after returning the car I found several other locations who do not charge extra fees for things like turning 25 in 8 weeks.
The charge for a second driver was $76. Extortionary!
Long lines in Portland, overcharged, confusing that my car wasn’t at airport, expensive, and gas refill is crazy. The staff were friendly and the Portland guy gave me a nicer car for having to pay $200 more
First car they tried to rent me had a huge gash in one of the tires. Second car they gave me got a flat tire the first day I had it, in normal driving conditions. Best part? No spare tire in the car so I had to wait THREE HOURS on the side of a random road for a tow truck to come get it, then had to go to another Avis to get a replacement car. When I got there the people who worked there had no idea I was coming or needed a car. So they gave me a dirty (not cleaned since the previous renter had it) shitty Mazda that got 22 miles to the gallon and had a sticky accelerator. I will never get a car from avis ever again.
Easy and efficient. Great price. Easy drop off location change