Returning the car. No instructions provided on how to return after hours, had to call to get support. Ended up getting charged a fee for being narrowly behind my scheduled return time.
I rented from the downtown Portland Hertz office instead of at the airport due to large price difference. When I called the Hertz agent to find out which Max tram stop was closest to the office, the agent did not know where the Hertz office was located relative to the tram line. That would be helpful information.
They never gave us the rental even after paying for it
Hertz Pine Street location is in a very seedy area and I felt uncomfortable as a woman alone. Only 4 blocks walk to the metro train to the airport if you don't mind walking near homeless tent encampments on the sidewalks.
I requested car rental quotes for Portland PDX, KAYAK GAVE ME A QUOTE FROM THE DOWNTOWN HERTZ LOCATION. HAD TO CHANGE RENTAL COMPANIES AT THE AIRPORT AT CONSIDERABLE EXTRA COST.
No where near PDX airport. Had to retrieve own car from 7th floor/rooftop. Had to return own rental to 5th floor. Vehicle had maintenance message nearly whole trip. Then they charged an extra $97 for what? We refueled just before dropping off. I have surrendered Hertz Gold membership, never again! Kayak you should be ashamed for helping Hertz con customers. Possibly never use you again either.
We reserved a mini van and when I went to pick it up, the only one available was dirty and didn’t have a full tank of gas. Thankfully another mini van came onto the lot before we left which was much cleaner and had a full tank of gas. We got that one which made the deal much better.
Our flight was delayed so we got there one and a half hour after our scheduled pickup time. We waited 20 minutes for them to "clean and sanitize" only to get in it and it was gross. Seats had powder on thim, smelled like cigarettes, food on radio controls, tobacco leaves near the shifter, and overall dirty. We will never rent from this location ever again.
Absolutely TERRIBLE experience. I called Enterprise 3 days prior to travel and was told everything was confirmed. I was told on the phone there was a free shuttle from Portland airport to our pick up location (downtown Portland). There was no shuttle from airport once we arrived. We paid for a Lyft to our pick up location and arrived at 12:50 (50 minutes after our arranged pickup time due to looking for free shuttle at airport). When we arrived there was a sticky note on the door of our enterprise saying "Went to lunch be back at 1pm." We waited as until 2:15 until the manager of enterprise arrived. Once she arrived the manager told us she didn't have our phone number so she was unable to call us. The car she provided had completely bald tires and was unsafe to drive. The only other car available was a completely electric car that we were told would need 2.5 hours to reach full charge. We were already late for a wedding due to the late arrival of manager so we took the car which was unacceptable to us because we had a long road trip planned after our wedding through the rainforest and knew charging ports would not be available on our journey. We arrived late to our wedding and then again traveled to a local Enterprise the following day to exchange the car for gas powered car. The manager was very accommodating the following day however this did not make up for the awful experience. The car we were given for the remainder of our trip had many dings and scratches and also did not have full tread on the tires. Overall this was a terrible experience and I will not be using Priceline/Kayak or Enterprise in the future.
I have never in my life had such an awful experience. How I was treated and spoken to by the staff girl was unreal after just not having my car for no reason. Will never rent with them again!
Watch carefully where they book you at. We looked for a rental at the airport and that's what I thought we signed up for, but they changed to a downtown location as the airport was overbooked - Options for $100 Uber rides to and from that location to the airport or a $300 inventory fee to Enterprise... Car was fine though.
Bad survey. Pickup was not good, drop off was great! Why do you glom them together? The person who I worked with at pickup did not know her job well. I did not receive any information on returning the car or other offers of information. Drop off was great. Rusty and Mike in the garage were so nice and so helpful! They were both wonderful!
Everything went well until they billed me for more than I signed off on. I signed for 220 and got billed for 308. I did not do anything that would have changed the original price I signed for. I’ve been on hold to speak with a representative for 18 minutes now and still waiting. This was my first time using Budget and I certainly won’t go through them again.
Very good|Jun 2022
Drop off should be better. Airport drop off isn’t an overnight drop off option, I tried.
I didn’t use budget. Please give me details on this I’m afraid there may be identity theft going on here. Thanks, May Leong Mleongde@hotmail.com
Was cheaper to rent directly here than to go from the airport - it was a really quick and efficient process and I'd definitely do it this way again.
Very good|Apr 2021
They were out of compact cars and "upgraded" me to a mid-size. It was for a long trip and gas milage killed my budget. Ah well.
The line to pick up the car took about an hour & a half. The car smelled of cigarettes, had not been washed with bugs on the windshield, had crackers on the floor, dirt & dust on the dashboard and dry mud on the back of the front passenger seat. Clearly the car wasn’t serviced - we would have gone back to the counter but it was still a mob scene. Truly the worst rental car experience ever!
The car had a bad smell so I had to buy an air freshener. Not ideal having passengers or giving the car to valet when there’s a stench like that.
They were absolutely terrible . The Avis at the airport sent me downtown which I had to pay for just for the store downtown to tell me they did not have the vehicle that the airport did. Then then said they had another vehicle I could use. Then they told me they could not rent to me unless I had a major credit card even though I had made my reset two months prior. I was stuck at the airport with 8 month triplets for four hours until I could rent from somewhere else
The first rental car they gave me died in the middle of traffic. The experience of a tow truck arriving, driving an hour back to the rental location despite closer locations nearby, and getting a new rental car was horrible. The new rental car also had malfunctions. I am in the process of getting a refund. Their customer service needs much improvement, and they aren't returning my phone calls despite giving my name and number for a call back.
Location was good. Staff was friendly although a bit challenged. At pickup, no one was in the rental office until one and a half hours after supposed to open. We had to wait that whole time and then wait another half hour for the others who were waiting ahead of us for the office to open. Car was old and not very clean but ran fine and was moderately comfortable. Did not get a midsize car, as ordered and charged for. Only two of us and could barely fit our luggage. Would think twice before renting here again.
Somehow I was charged $650 dollars? No recent was sent to me? I was told the cost would be 250???????