Cheap Car Rentals in Northwest Portland, Portland

The enterprise location that was offered to me was not even open by the time I landed on my flight. 2 pm. I tried calling right before 2 and after, no one answered. There were no directions or information regarding previously scheduled rentals. Luckily, the Enterprise team at Portland Airport helped me get a last-minute car. Not impressed at all with this service. Thank goodness I didn't have to pay.

Reserved a Large SUV 2 months in advance; called to confirm reservation 2 days before pick-up and was told we were all set. Received phone call from Enterprise at 8:29 am day of pick-up (3 1/2 hours before pick-up to return call); attempted to call but only got voicemail all morning. Arrived at location to pick-up the SUV at scheduled pick-up time (12 pm) and was told they had no vehicle or no alternative vehicle. I waited 30 minutes at location while they called and attempted to find other options -- could not come up with any options. I left at 12:35 pm; called Avis/Budget in the car (nearby location) and they had 1 large SUV and matched the price from Enterprise. Problem solved. Have rented from Enterprise dozens of time for business and personal use and this was only time they failed to deliver. Was disappointing.

Biggest issue was customer service. Received conflicting information, did not explain change in charges if modifications made, continued to add charges that should have been waived.

Hertz Pine Street location is in a very seedy area and I felt uncomfortable as a woman alone. Only 4 blocks walk to the metro train to the airport if you don't mind walking near homeless tent encampments on the sidewalks.

I requested car rental quotes for Portland PDX, KAYAK GAVE ME A QUOTE FROM THE DOWNTOWN HERTZ LOCATION. HAD TO CHANGE RENTAL COMPANIES AT THE AIRPORT AT CONSIDERABLE EXTRA COST.

No where near PDX airport. Had to retrieve own car from 7th floor/rooftop. Had to return own rental to 5th floor. Vehicle had maintenance message nearly whole trip. Then they charged an extra $97 for what? We refueled just before dropping off. I have surrendered Hertz Gold membership, never again! Kayak you should be ashamed for helping Hertz con customers. Possibly never use you again either.

Car was amazing, pick up and drop off location was extremely easy to find. Staff was friendly.

I would advise against this company. They're not concerned with customers' safety and tried to charge me $400 to drop off at airport because the location downtown IS NOT SAFE! First I was quoted $150 to change drop off, then she could give me discount of $100, then another employee tried to charge me $400! These people are dishonest, unethical and clearly not concerned with the safety of their patrons. I will never rent from this company again. Never.