The staff member Mr Herbert was very helpful. I was scheduled to pick up vehicle at 12pm got there at 1220 and no vehicle since the person before didn't return the vehicle. The gentleman didn't have another vehicle to give me so instead of waiting around for an hour or two, he asked another staff member to drop me off where I was staying and he would call when the vehicle returned. He did. Very professional, he apologized etc. Although the sun was extremely hot his conversations made us felt a bit at ease about walking around in the hot sun with no vehicle.
In the US car rentals are within an arm reach. Thrifty in St. Kitts at the airport their hours are 12pm-6PM mon-fri and 12-4 on weekends and holidays. This sucks because the last flight arrives about 10pm nightly. So clients are being inconvenience because of these hours. Also kayak/priceline sent an email telling me I had to get the vehicle by 1030am. Wait a minute 1030 when my reservations said 12pm? Also the prices for that vehicle was very overpriced, $300 for a vehicle Tuesday-Sunday?? It's cheaper in the US, but I needed a car to travel around so I had no choice.