Everything went well and without any surprises. Glad we chose a known company such as Hertz - worth paying a little more.
1.9
Poor|Jul 2021
Car hire office was closed. When we arrived the next morning, they said that booking no longer available.
6.0
Okay|Sep 2017
Price was right, esp. for Hertz.
No instructions on how/where to return the car at Florence airport which is very poorly signed. Would have been great to be given a map. Car, with only 17,000 km (Dacia Duster) rattled and creaked.
I booked the car weeks in advance. The car was supposed to be an regular size SVU automatic transmission. When I arrived I found a small SUV with shift gear which I cannot drive as I am disabled in the left leg. . Also the charge was about $400 higher than what booked on KAYAK. After waiting for 3.5 hours for the staff trying to fix the mistake I had to go talk to every other agency on situ. One finally found me a car for the next day. Therefore loosing the cost of 2 hotel rooms for that planned first night of travel. Worst car rental experience so far.