Cheap Car Rentals in Sacramento Intl Airport

The email i got said to go to the off-shuttle side of the terminal to get the shuttle to the car rental agency at Sacramento airport. I needed to go to the on-shuttle side.

never got the car. 5 hour wait

Car was ready, the center was open late and everyone was friendly and professional. Thank you Hertz!

We had to wait 45 minutes for our car. Nobody apologized, nobody acted like this was anything abnormal.

There were at least a hundred people in line in front of us. They were estimating 2-3 hours to get through the line. We luckily had a friend who had just received a car from another company and so we bailed and rode with him. Next time I'm paying more for a better company.

Car was not available

We arrived at the Budget counter at our scheduled pick up time, 1 pm. The line to get to the counter was a football field long. After asking those in the front we determined the wait time was 2-3 hours. We had doctor's appointments in Reno that afternoon which we would make, if we were able to get our car and go. A 2.5 hour wait would result in missing the appointments. We called an Uber and proceeded to Reno to make our appointments. I tried to cancel my reservation, only to be told on the app that I could not cancel. I will be disputing any charge on my credit card as Budget clearly did not meet the requirement of the contract to have an available car in a reasonable amount of time. Budget was well aware of the demand for cars to which they had agreed to supply. They had two representatives to service 100 yards of customers. That is not reasonable. Avis, Hertz and Enterprise had lines of two to three waiting customers; that is reasonable. I will never use on-line suppliers like Kayak again to book a rental car. I will join companies like Hertz and book directly with them.

The car was really dirty. It was dumb Kia van and not the brand noted. I know they very, but this was an especially worse version than the one advertised.

Offer cars with snow tires

The process at check-in takes much too long. It seems this could all have done on-line except scanning in my DL and Credit Card. The car was fine, smelled heavily of smoke.

Pick up was a disaster, but it was the day after Xmas and lots of flights were being canceled.

System error charged me double the amount I was supposed to be charged. Customer service couldn't help.