Upon check in, no vehicles were available. Had to take a truck that had just pulled in as a return. The truck had an overwhelming smell of cigarettes and marijuana which personnel said they would clean so had to wait an extra hour for the vehicle. Not sure what type of "cleaning" was conducted to take the smell out but whatever it was, did not work. Probably had contact high each time I got in the vehicle and clothes were penetrated with the awful stench. Sprayed 4 bottles of Lysol and Febreeze which didn't work.
Call was cleaned and ready to go. Nice customer service.
The staff were very efficient and friendly.
The location in Sacramento was not at the airport. I went with Alamo!
I tried to pickup from the Sacramento Airport and when I went to the airport pickup they told me I was at the wrong location and refused to give me a car or switch my reservation to the airport location without my paying $500. I called corporate and they were not helpful or friendly and promised to have a supervisor call me back and no one did so I had to take a 39 minute Uber ride to the correct location and picked up the car. Everyone at that location was amazing and couldn’t believe the airport people and corporate wouldn’t help me. I need my money back for this awful experience.
Friendly customer service. No problems with the rental. Check out was a little slow.
I couldn’t pick up my car because the location closed at noon and our flight arrived at 5pm. This was Saturday and the location didn’t reopen until Monday. Non-refundable and non-changeable. I will only book directly with the rental company. I will not use kayak. Cost me $1400 for a car I didn’t get to use!
Be prepared - know what your options are (add-on insurance, what car you're ok with, etc.) because things move pretty quickly once you arrive. I did notice a lack of gender diversity - staff was all male.
Booked for SMF airport and your system relocated my pick up elsewhere in Sacramento and had the return back to Sac rather than Oakland. Disaster won’t be using your service again. Took me 3 hrs to get another car and on the road AND paid $122 per day instead of 70. 💩 phew
Kayak quoted me around $400 to rent a car for the specified period of time. When I arrived at the Enterprise location, they told me that the cheapest option they had available was going to cost around $900 (including insurance). I had no choice because of the situation I was in, but I was incredibly disappointed that Kayak's quote was so far off. If I had known it would have cost that much, I absolutely would not have rented from this location. I will probably not be using Kayak anymore.
The drop off is stressful being charged for extra days
Very good|Aug 2020
Yes, nice and quick.
The cost of my rental car was twice the amount of my flight...honestly!!
The man who did the walk-through of the car at pick-up, and check-in at return (same person), should not be dealing with the public. There were many other problems and frustrations both at pickup and return, but the manager was helpful and able to smooth most of them out.
They don’t have after hours drop off service, don’t pick up and drop off ,and they charged me whole day rent for being late for an hour.
It was a nice type of car with good gas mileage. That is the BEST thing I can say about this experience. This whole rental experience has made a trip that should have been relaxing very stressful. I had a day rental and iI am being charged $382.00!!! That’ should be closer to a weeks rental fee. This was a complete the TAXES were $116. The rate I was quoted was $150 TOTAL ….including insurance. There was less than a 1/4 tank gas at pick up and the car was dirty with a sticky soda spill on the center console. I spoke to TWO different representatives from budget (one told me to return the vehicle with the amount of gas that it had at pick up. I returned it with half a tank rather than the quarter it had been delivered to me with) and there was no one at the drop off gate to discuss any of this with and today I find that there are more FEES. This was by far the most unprofessional and OVERPRICED rental experience I have ever had. I will not be recommending Budget or Kayak to ANYONE.
Car was smelly.
Stole my deposit money, left me high and dry. I got there minutes after my supposed pick up time and not a soul in sight. I walked 10 miles to get there!
I arrived late due to flight delay and called the budget number thru Google. They verified my reservation and told me they would hold the car. When I arrived at the office the lady at the desk told me thats not true and that I never "called us at the branch." As a consumer I didn't know that it wasn't the right number and she argued w me that I was saying heresay and that she doesn't run a business that way...as I tried to explain that I dont know how I would have known how to do what she was asking me she yelled, "im not arguing with you!"....it was the weirdest experience how hostile she was...LUCKILY the other lady helping me found me a van to take and since I wasn't sure I was even going to get a car, I was grateful. Learning lesson...if you are late or have questions, call the actual branch that hold the cars, they appear to be franchises and the budget that answers the phone online don't know the rules....good luck w that.
I rented a Kia Rio for one day, when I went to the office the guy whi attended me was everything but polite, he made a few changes to the order, I never got proper explanations and he charged my order without confirming the final amount, I ended up with a Tacoma Toyota that I did not ask for and with a charge more than the double I reserved, so seems like using Kayak was not useful, they charged and gave me whatever they wanted. With no way to claim my money back
Staff were fantastic and the entire process was really easy and smooth sailing
Weird requirements to rent.
We were told that we were being upgraded from a Toyota Camry but when we got to the car it was a Hyundai Elantra -so not really clear on how that was an upgrade. We were in a big hurry to get to an appointment, so did the cursory exterior walk around and headed out. It was’t until we had been in the car for a bit when we realized how filthy it was. The cloth seats were disgusting with gunk stuck to them, especially in the back, but just stained everywhere and smelly. There were also rips in the floor mats. When I returned the car after a couple of days and mentioned that the car was grossly dirty and they should attend to it before subjecting another customer -he just walked away. No apology or anything. So much for their cleaning and sanitization practices.
My Toyota Corolla, was substituted with a Toyota Prius. I was not expecting a hybrid. I had to learn how to drive it. It was not a good experience.
Information regarding appointment time, and deposits were different than on the website. Also Debit/Credit Card requirements for ID was not explained on the website. This caused problems.