I have to say I was very concerned after paying for the car months before we left on our trip, I didn't check the reviews (could have been a disaster). I read the reviews and the reviews were horrible. 2 out of 10 had a good experience. I tried to cancel our reservation because I was that concerned I had made a big mistake. I couldn't cancel the reservation because it was already paid for. I read about the filthy, dented cars, break downs and rude employees. We didn't have any of that. We did have a crack in the windshield but everything was recorded by an attendant. Our vehicle was clean and no issues with it's mechanics.
We did get additional charges at pick up - wasn't sure what that was all about. I thought everything was paid for. So that was a surprise. That is what drove our rating down. If that hadn't happen I would have given excellent