The car was comfortable; but dented and scratched up, and marked up. If I want to rent a scratch and dent, I would go to those companies. The staff on pick up was less than friendly. Rude would be more accurate. No one else in the place but him and myself and he was "too busy" to help me or greet me upon entering his business. After a greeting asking me why I was there and my last name, and my answer to him I waited a good 3-4 minutes while he looked at what he was doing and then computer several times, and then finally said (without touching the computer once, meaning to me my reservation was already up on the screen) said, "Oh, yeah, I see you." Then never asked us the usual questions like, do you want to bring the car back with a full tank or have us fill it for you;" never went over the condition of the car with us, and was very direct when talking with us about the rental. He tried to sell us car insurance telling us that if we didn't take his offer to purchase, then if anything happened, we would have to have our insurance card with us to show the authorities. I have NEVER had that in all my or my husbands years of renting. When I asked him if we purchased AVIS' insurance would there be an insurance card in the car? At that comment he ceased trying to push the insurance on us. I have NEVER had anyone be so gruff, other than in post communist states overseas, even then in the past few years renting with them they were far friendlier! I am so sorry this has been our experience! Shame on this man for being so "bothered" by our presence when renting through him for AVIS.
