pickup was understaffed. Desk people had to live to get cars. Was promised a Nissan - as reflected on rental agreement, but got an aged Toyota Corolla: cigarette burn, stained seats, passenger side damage(which I did not see until I got to LongBeach) Drop-off in Long Beach was very poorly marked. Had to circle terminal twice to find location. Had to search for staff t0 find a way to transport luggage. Then got charged an extra day for late drop0ff!! Fortunately that was removed when I complained. I know it's "budget" but please get you act together!