The staff was friendly and I liked the car I rented.
There was mis-communication after mis-communication...I reserved a car for noon pickup in San Diego and called to see if I could pick it up earlier, they changed my reservation over the phone to 11 am but no one else seemed to be aware of this throughout the whole process. For example, I picked up my car and they didn't tell me that picking it up earlier meant I had to return it earlier. So when I returned it, they said I was 'late' and charged me a late fee. I was not late going by my noon return time, which is what I had booked on line. I talked to the staff when I returned my car to the Orange Co airport about the fee, who said I had to talk to the people at the Avis counter in the Orange County airport, who said I had to call back to the San Diego Office where I rented the car, who said I needed to talk to the staff back at the Orange County Avis counter I just left! UGH!!!!!!! I will never rent from Avis again. It was complete confusion, or dishonesty. Neither is a good look.