Cheap Car Rentals in Newhall / College Park, San Jose

The first car I received was infested with Ants. I didn't realize that until I was way down the road. I called and the allowed me to return it. No problem which was great. It did mess up up my schedule while I was there as I didn't account for returning a vehicle. The customer service was great.

Price was better than competitors, easy and fast pickup, clean and very nice, new car, easy drop off.

Just needed a little more explanation on charges since I bought insurance through kayak and it seems like they charge me again. Also, it would be nice if the counter people are aware of the type of car that is in inventory. That is, know the features. I upgraded since I was told there is apple car play in the car so I can use the GPS. Apparently, there isn't.

I got dissatisfaction with kayak charging me an insurance that I did not need

The staff when i went to pick up was extremely rude and pushy

They should have had people at the payless counter instead of shuffling people over to the avis/budget counter. It took about 30 to 45 minutes just to get to the counter and another 20 minutes to get the car. If I didn't budget my time, I would have been late for our family event.

Stood in line for over an hour at checkin, then another half-hour waiting for a car….people were good, but archaic system and grossly understaffed.

This was my first time renting a car, and besides the wait to pick up a car at the beginning, I had a very easy time as a first time car renter. Customer service was very nice at pickup and drop off and for the car I got, the price was very reasonable.

Check in was awfully slow. Staff at counter not focused and not motivated to work.