Cheap Car Rentals in San Jose

The first car I received was infested with Ants. I didn't realize that until I was way down the road. I called and the allowed me to return it. No problem which was great. It did mess up up my schedule while I was there as I didn't account for returning a vehicle. The customer service was great.

Price was better than competitors, easy and fast pickup, clean and very nice, new car, easy drop off.

Just needed a little more explanation on charges since I bought insurance through kayak and it seems like they charge me again. Also, it would be nice if the counter people are aware of the type of car that is in inventory. That is, know the features. I upgraded since I was told there is apple car play in the car so I can use the GPS. Apparently, there isn't.

The wait was an hour and a half.

The car that’s I was given was much better than the one I ordered.

Long wait for pickup Car was not clean

Wish the car was smoke free. The whole trip we had to endure the smoky smell of the car. I had bad allergy from the smell of the car

There was only one agent at check in who left for his at one point and one agent from the next agency counter had to take over . Longest line and slowest moving line was Dollar . On the plus side , the drop off was greatest ever .

I had inadvertently chose to pick up the vehicle away from the airport. The Hertz desk at the airport was unable to change the reservation to the airport because I originally booked through Kayak. I was able to get a new reservation (at a price that was tripled what I originally booked) through the Hertz employee. He also suggested that I call and cancel my original reservation for a refund. I understand that mistakes happen, but this is the second time the counter employee can’t help me because I didn’t book through them directly. The price was excellent through Kayak, but I was left in the rain at the airport without a car because of my error. I wish Kayak would work with the businesses to avoid these issues.

Good day. The 2 employees working at The Alameda Hertz San Jose chose not to answer the ringing phone . I began calling them on December 27th, just so as to make sure getting a driver to bring me all the way there for my confirmed car rental would not be a big waste of time. Sadly after trying to get thru on the phone , I got a ride there. Only to witness both employees letting the phone ring right before my eyes, yet never answering it once. I also was told I’d be put on a wait list for a car that was not there. The wait list was hand written on a paper with at least 30+ names ahead of me on it. #1 issues are the phone wasn’t attempted to be answered, yet there are 2 customer service employees working there. I see 1 who could answer calls every few minutes, and photograph vehicles and another who could greet customers / check in reservations. I also see that a general manager was not present to help, nor was a assistant manager there to help if it was so busy. Bottom line , no one absolutely no one tried to answer phone calls therefore waisting our time going there. Just wanted to know if there was a car there for my reservation or not before going there. Spoke to a hertz supervisor Erik on the phone to see if he could get the employees there to answer the business phone , and surprise! Erik supervisor could NOT get them to answer their business phone. He also could not get the General Manager mr Pham to answer his phone either. So a business that chooses deliberately to NOT answer calls during business hours. For safety reasons, I chose to call ahead to make sure it would it be a waste of time Togo there. But I got a driver to bring me there since no one would answer the business phone. Time terribly wasted. -Alexia

Nothing. Even though I had a reservation and pre paid they had no cars. Never again! Left us stranded and refused to find us a car elsewhere. Just said call someone else.

Will never book through Priceline/Kayak. Horrible experience

Convenient facilities.

The price was great! I wasn't comfortable at check-in with signing a tiny screen that didn't contain the details of what I was putting my name on. I was told I would get a printout at the end of the process. But it is off putting to be signing something when you have no idea what the end product will look like. When I was given a copy of the rental agreement, it was illegible because the printer was not printing properly. I insisted on a legible copy before I walked away from the counter. I wanted to be certain of what I had signed before I took possession of the car. I was not impressed by the agent telling me that the gas price they were offering me was much lower than the local gas prices. It was not. And I'm glad I did not accept that offer. Finally, I got a two-step upgrade from an economy car to a Volkswagen Passat which had more size and power than I am used to or that I wanted. Given the rainy conditions at that time I did not feel at ease driving that car. The price was the biggest plus. Given repeated issues I have with companies like Avis, it was nice to finally get my bill and not have unexpected charges on it.

over charged me for miles and time on my return. also included insurance which I told them I didn't want.

Not their fault, the location is not at the airport you take an uber/taxi to it (short ride $27 Uber) I knew this, just forgot. You can drop the car off at the airport rental for an extra $25 though. We had a Toyota Camry it was very comfortable and easy on the wallet with gas prices the way they are.

When you need a car - there is always a line and 1 clerk at your place of reservation

Check in was awfully slow. Staff at counter not focused and not motivated to work.

The pick up took an hour!!!! Longer than my flight!

The signage at the mall where I dropped off could have been clearer. Very difficult to find. Add one sign to the outer loop of the mall to give an idea where the entrance exists.