At your Santa Maria office, a wonderful lady named Lydia made the pick up of my rental car a very enjoyable experience. Everything went very smoothly. At my drop off at LAX, you male employee was in too big of a hurry. As he came to check me in, I received an important phone call. He saw this and went to the next car without saying anything whatsoever. A minute or so later, after my call finished,I waited for him to return but he had gone on to other cars. I then went to him and said, “Have you skipped me?” His reply was that he had ALREADY checked me in and sent an email to that effect. Therefore, I could go. As a result, I walked three blocks or so to the Renaissance Hotel where my wife waited. When I got there and went to my room, I realized that I had not turned in the car keys. Therefore, I had to walk back to Budget, find the same Budget check in employee. I gave him the darn keys. I am disgusted because he failed to ask for the keys or tell me to be sure to leave the keys behind in the rental car when I left. It caused me to unnecessarily make two separate different walks in the hot sun. I am 79 years old and just underwent a very serious surgery (bladder and prostate). My two walks were made made because your check-in employee was to busy to converse with me and tell me to be sure to leave the car keys behind. That second walk back to return the ignition key really did me in.