Pick up was great and has no issues, as I always expect from this company.
While dropping off, the attending associate was rude and unprofessional.
the drop-off was super easy. the guy in the punta cana counter was helpfull.
the price and the final information to the customer. we booked the car for 160 USD and the final price was 530USD something unbelievable because the guy says that that price doesn't have the mandatory insurance, so he charged like 370USD more of the final price informed on the Kayak web page. that is very annoying because you want to pay what they told you for the first time, not with so many conditions and mandatory insurances that are not published on the web page.
He tried to play by ear and not specific in terms of added tax and final amount. My rental said "tax included", so I didn't get it. He added more than 40% extra in taxes, even 10% extra for the Hotel Sheraton.
Kayak should not advertise "all tax included" when it is not true.
I paid a 100$ insurance for nothing, as the insurance is useless in Dominican Republic. Do not rent through Kayak, you can loss loss money easily.
Nothing at all There not profesionalism at all, in the wedside said a price and when I got there to pick the car was a drama and bullshit There wasn't explanation about how everything work. At the time to return the car a nother problem they dnt even return my money back
I didn't Like it because of the hidden Charges i Paid , i end up Paying twice thw amount at the end, with this happening really took alot of Pleasure out my Vacation, Only wish i can get a exact amount before i Pay is how i would like this to be handle, un foretunately, for me it did not happen" in the Future i PLAN To shop around More to avoid the hidden Cost" Yes i'm Pissed" LF Frm Florida
First of all is not "Economy Rent a Car" but "Amer Rent A Car" so you can not found them. When I booked the vehicle was KIA Picanto,14 days was 190 USD but when I came price was 700 USD with full insurance or 350 half insurance...ok...but nobody told me that....same old story...190 USD is bite then you do not have a choice...:(
It's disgusting! They charge you 65% more after setting up a reservation online. "Economy Rent a Car" Av. Independencia No. 1065 Zona Universitaria Dn Santo Domingo, Dominican Republic is screwing up people. I DO NOT RECOMMEND THIS INSTITUTION TO TO ANYBODY..
Convenient location for picking and dropping off plus good selection of new cars.
The new car I was given on the following day
At my arrival the car that was reserved was not available until the next day,so I had to go back to the airport and make the exchange from the car that I was given when I arrived which was too small and very worn-out