The pickup/drop off location person (Marc) was very nice and did what he could to help but his hands were tied by the company limiting what he was able to do.
The first car we got had mechanical issues and we had to return it 10 minutes after leaving the shop. The second vehicle we got had major mechanical issues. We had to drive 30 minutes back to the shop. The third vehicle we got was a sedan not an SUV which is what we requested when making the reservation. I have lodged a complaint with customer service and have asked for a full credit. We spent a total of 4.5 hours going back and forth trying to get into a safe, working vehicle. We lost an entire day of travel and did not end up with an SUV which was challenging for some of the places we visited. We were not able to go to certain places in the sedan because those locations required four wheel drive to access. Overall it was not a good experience. A car rental company of this caliber should have properly working and safe vehicles for their customers. The individual locations should be able to offer more customer service and better solutions for their clients. Sixt is over-priced for what they claim to offer and I hope that customer service will recognized the failures. The vehicles were unsafe which put us at risk and our vacation plans were significantly altered due to not having four whell drive. Very disappointing.