Cheap Car Rentals in Northeast Seattle, Seattle

Completely positive experience

Used both Hertz and Budget in the last year and didn't get the vehicle grade I booked and was told, oh..sorry Enterprise just became my go-to. Exactly what I booked, at the time I booked, and a friendly employee who was awesome. Connor in Seattle office

Excellent customer service

The staff in Seattle (pick up location) didn’t honor the reservation. We book a bmw suv, but he was going to give me a 4 doors sedan, a much smaller car. His excuse was that they didn’t have the suv I booked. He said I either get a smaller car or he would cancel my reservation. I asked him if I could talk to his manager but he was rude and waked away. He walked back 5 minutes later and said he checked but there was still no suv. He sternly said if I didn’t like the smaller car, he would cancel my reservation and stated I had no other options. I once again said if he didn’t give me the suv I booked I would report him to kayak since he wouldn’t let me talk to his manager. He then realized I wouldn’t give in so he finally gave me the suv I booked. His excuse was that the car wasn’t available earlier. However, he also gave me the option earlier if I wanted the suv, I would have to pay more. The car was obviously there the entire time but he didn’t want to honor my reservation. It was the worse experience I ever had with a rental car company. I couldn’t pick up the car until 45 minutes later than my reservation

customer service was excellent

Our agent experience was very good. Quick and smooth. Our agent was a very nice young lady. Attentive

Like: Easy website experience (via Costco). Kudos to the friendly staff at Avia (Kent location). Nice vehicles. Easy pickup and convenient drop box for after hours returns. Can be Better: Make it easier to find the nearby off airport options. The rental rates varied significantly between on-airport and nearby off-airport locations. Had to shop around to find the off airport rate.

Office was closed when we returned car. We were never informed that office closed at noon. Had to leave car and put key in door without a proper check-in!

The downtown location at Avis was great. When I did not realized that I booked it for downtown, I went to the airport location. The staff person there was not that helpful and seemed irritated that came to the wrong place by accident