It was very easy to schedule the reservation online. The price was unbeatable. The staff was very friendly and pickup was smooth.
We had cancelled a reservation from Hertz when we reserved the Thrifty rental because of a $170 price difference. Since the companies are affiliated somehow, the agent could see both rentals, even though one was cancelled. Rather than trying to investigate more using confirmation numbers, she just picked one and told us we would need to call the hotline to make sure it was the right one. The hotline was also not very helpful, so we just prayed it was the right one and we wouldn't be out a a couple hundred dollars. It is still unclear what exactly the cost will be, as there are still charges pending on our credit card.