Cheap Car Rentals in Sicily

Model type and size of car was not what I asked for, a tad larger than I would have liked. But I was told it was the only one left, so no options. Clearer instruction to the autostrada would have be nice. However, Sunday dropoff in Cefalu was very easy and much appreciated.

Lauraina in Milatza was absolutely wonderful. She was so helpful assisting us and making certain we were taken care of. Such a professional! Thank you very much!

Rented a Mercedes A-3 at the Palermo Airport. Pick up process was chaotic as in normal in Italy. I read that you want to make sure you have sufficient damage coverage so that you don't have to fight with them if something happens to the car. When I rented the car on line, I was directed to Allianz where I purchased trip insurance and car rental damage and theft coverage for $77 with a maximum benefit of $75,000. When I picked up the car at the airport, the agent told me I had no insurance coverage. I ended up purchasing the super damage waiver and a few other extra coverages ( probably not needed) which I now determine to be about $225 so the whole insurance coverage cost me about $300 while the cost to rent the car for a week was $500. Also, the Kayak estimate showed estimated taxes, fees and surcharges at $140 but the road tax and surcharges were $160 plus a 22% VAT of another $205. So what I expect to be a total rental cost of $830 ended up being $1135. Despite the pricing issues, the car was great and the drop off process was easy.

On the rental location I was in line for more the a hour, I did the pre check on pick up on line, The was no directions to avoid the line and pick, After 23 hours of travel you need to go home not one more hour of line.

Price on reservation was not honored.

1. Drop-off location at the parking in from of airport doesn't issue a car, only pickup 2. Terminal location is not listed on google maps 3. 20$ airport fee never mentioned during booking 4. Car wasa booked for 12pm, we arrived at 2:40pm it was not ready, waited 20 minutes and they give different car on manual gear, not automatic as booked (they are not paying attention), eventually exchanged fro automatic. 5. Booked Fiat 500L, but was given Opel Grandland

Check in went well and was easy. The car I was given had a number of dents and scratches. When I spoke to the agent, he assured me that all the damage was noted on the contract that was handed to me. Despite this, I took pictures and a video of the car at pick up. Unfortunately, because of an early flight, we had to use the key drop box and were not able to return the car to a live agent (so that we could confirm there was no new damage). Again, I took pictures and a video of the car just in case. A couple of hours after dropping off the car, I received an e-mail telling me there was new damage for which I would be charged. The picture they sent shows damage that is not there in my pictures or video. We decided to go with Hertz because we thought it was a reputable company. However, we were left disappointed. Now, we have to spend our time and energy disputing these additional charges.

Fraudulent company that tried to charge me for non existent scratches. Avoid at all cost

Agency wasn’t open at 8:00 as indicated on confirm- had to leave for appointment. Need refund back.