The experience was great and the car was great but we will never use Avis again. We were stuck in an accident on 95 in florida going to the airport for over an hour, so I called Avis to explain that we would be late, the girl said it would be no problem, people always run into some issues. When we dropped the car off, the attendant checked us in and said we were all good to go, no problem. I then get my credit card statement and they charged me $133 for a $75 car rental. They explained it was for being late when I called. I tried to explain, but I got no where. I have a house in Florida and travel there 25 times a year, I know I won’t be using Avis in the future.