Was charged a while extra days hire for being less than an hour late without being told and having been unable to get through by phone 5 times in advance to give advance notice I was slightly delayed by traffic and finding a filling station to refuel.
Friendly staff, nice and easy. Booked on line, 10 minutes in Sydney then on the road. 5 minutes in Melbourne to drop off and quarter of the price everywhere else I looked for one way travel. Highly recommended.
Great pick up and drop off options. Clean car. Great Staff. Very friendly.
I did not like the fact that Kayak did not send reservation confirmation to Thrifty, they still honored it but they had to hustle getting me a car at the pick up location. I also did not like the website info for Drop off. I had to find out on drop off date that Thrifty had a Domestic and International Drop off location with COMPLETELY different procedures.
Clarence Cruz at the reception was very helpful ans friendly
Vehicle provided was not the vehicle reserved. We reserved a Ford Transit but what we got was a Kia Carnival which although was “similar” it did not provide the same amount of baggage space. 6 adults with 6 full size bags we were packed in like sardines. Interior was stained, brakes need attention
The Avis staff didn‘t know about the Alianz insurance kayak offered and weren‘t helpful in regard to comparing theirs to the one I already had.