The pickup and dropoff experience was quick and efficient. The airport was a little unusual, but it worked.
All was to our satisfaction! Thank you!
Rented me a vehicle with no tread on the tires, that during a rainstorm, caused the car to spin out, and smash into a guardrail! Luckily no injuries, and since I’d purchased insurance, everyone was very helpful.
Very good|Jun 2022
Car had been previously smoked in and stunk. Other than that, was a good experience.
Hertz customer service was terrible. In order to simply ask a question on the phone, they wanted to charge me 5%. Of course, it was impossible to find the answer to my question on the website.
Counter had excellent service. Door handles interior was sticky. Price was way too high!
We were not given the 15 passenger van that we reserved--instead we were given a 7 passenger SUV for our 7 adults, skis, and luggage. We barely fit into the car and were not offered a refund or alternative.
I booked through you and had a confirmation number. But when I arrived they said they were all sold out of cars.
Great vehicle, great price, great rental experience!
Very good|Mar 2019
Drop off stunk. I hate dropping off without a staff person visually observing the vehicle.
Staff refused to observe the car.
Very good|Jul 2018
The car was clean, the service was quick and Team on the desk was helpful
We specifically wanted a small car for first-time driver but received a SUV as the smallest available.
Reservation was made FINE months ago! When I arrived, they had NO automobiles available for rental at all!
The final price was higher than promised. $419 versus $368 due extra taxes and fees charged by airport authority. Reason stated was rental was made at an offsite location. However, the offsite location does not rent cars. The day before rental Enterprise called to confirm pickup. Stated the pickup would be at the airport. The clerks would not honor the rental agreement. I was not told of the extra fees and taxes until drop off.
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