The agent at pickup, the ease of the rental process at pickup, the vehicle.
I reserved the vehicle for 4 days. During the first day my itinerary changed and I did not need it. I was given two local numbers to call, a cell and a landline, both with voicemail. I called 5 times leaving two voicemails asking if I could return the vehicle early. No one returned my call until an hour before the vehicle was due back. I would like Hertz to contact me to discuss a financial settlement.