I got a free upgrade to a big VW SUV because the guy that had my compact sedan was running late. I was quite happy because were were going to Niagara falls for the weekend and the extra space was really nice. The service at the location was great. Very friendly, young, knowledgeable and professional staff. I will rent from them again if I'm in the area.
Yes they where.
Wash the car properly and the mirrors to see more clearly.
Staff was good but the car wasn't clean. They hold 4 times the rental car money on my credit card. So I was not able to use that card for a while.
Don't hold too much money on the card.
Very good|Dec 2019
The staff at Toryork were professional, helpful and friendly. The staff at Rexdale couldn't care less they stranded me when rejecting the reservation I had. They did nothing to help me.
They could have done what I did - call other agencies like Toryork, secure a car for me and perhaps offer a drive to get me there.
Gave away my reservation, gave me a pickup truck but that killed me on gas and didn’t have a trunk. Unacceptable to give my car away.
Pickup/Dropoff was horrible. Cannot drop off during non business hours which is extremely inconvenient.
Beautiful comfortable car Lots of trunk room
Employee angry and disgruntled at pick up Car STUNK like cigarettes Was charged FOR TWO DAYS BECAUSE I WAS LATE BECAUSE OF TWO ACCIDENTS!!!!
Tire had a nail, leak and took additional 30 minutes to fix. No pickup service from airport, additional $20 taxi cost Office opens @9a on sunday which is not consumer friendly
Folks at pick up were very pleasant and excellent at recommending a vehicle for my long drive. I went with their suggested Ford F-150 which I would have never chosen-but it turned out to be an awesome ride! Thank you!
Could not process me at drop off...had to go back to the counter to be checked out-unfortunately there was a massive line at the airport counter which was time consuming.