Cheap Car Rentals in Rexdale-Kipling, Toronto

The vehicle was very clean and functional, service at the office quick and efficient. Friendly staff. Price very reasonable. However, the instructions that were posted by 'QeeQ' on how to get from arrival at Pearson airport to the shuttle pickup location were very poor. It took 5 airport personnel to direct me to the correct route, the first 4 were wrong and couldn't make sense of the instructions either.

Had to cancel my reservation last minute and the claim is still open for weeks trying to get my money back, I couldn't imagine that one cancelled car reservation would be such a hustle with those internet companies...

Staff were professional.

I booked through a third party. My car was supposed to be in terminal. It was not. I would’ve had to take a bus or taxi to pick up. Budget does not have shuttle service to off terminal rentals. I ended up paying $100 extra. Service was good and I was upgraded to a better vehicle. Budget was good. Third party booking was not so good.

How could I rent a service that I didn’t have access to? I mean I could have robbed a car since the employee wasn’t even paying attention of what I was doing (btw the tour I did with the Audi while your employee was telling me: « just pick a car and go to the office they will help you » was very fun). 1. Impossible to understand where is the entrance 2. It looks like an abandoned parking 3. They close without informing you and let you come with a booking to tell you « sorry we cannot give you a car ou manager left » 4. Their employees lie, they told me they couldn’t give me a car because the manager has the key to open the parking door, 10min later I see them opening it. 4. Employee tried to intimidate me by coming closer to me and start to be agressive, which didn’t work of course. To conclude, don’t go there

We made a reservation to pick our car up for 5pm on a Sunday, showed up at 5:03 (from the airport) and there was no one there to give us our car. I understand that we were late a couple minutes, but if you know you have a car going out would you not wait to give the car? Even wait 10 minutes?? Ended up having to go back to the airport to get a vehicle. Do not accept a time to pick up a car is no one is going to be there to give the car out.