Cheap Car Rentals in Downtown, Vancouver

Truly wonderful car. Really quick and helpful service.

Since we were dropping the car off after hours we were supposed to leave the keys in the box. When we got there the box was not there, and there was no note with instructions on what to do instead. We ended up having to come back in the morning to deliver the keys. Additionally, our teller did not explain the terms of the agreement, and we ended up being charged much more than needed on gas. They did upgrade our car to an SUV which was nice, but not a great experience overall.

Pickup was perfect, drop off was rude the guy jumped into the car while my wife was still in the car still trying to get our belongings, had a bit of attitude about it when I said I wasn’t finished and that he wanted the odometer - it’s still covid…

The final cost at the counter was around $120 more versus the price on your web site. The reason according to Ace personnal was that your system don't include all the taxes. I didn't get an invoice at the counter neither at my email has supposed to verify price and taxes The car was damaged and no copy of the damages report was available for the customer. I had to take a picture of report to protect me of being charged for damages done prior to taking the car.

Never even got the car. They called me up on the morning of the reservation to ask "if I still wanted the car". I couldn't answer because I was on a flight. I called them back and they said they gave the car away to someone else and they canceled my reservation. In addition, they couldn't provide me with an alternative or another car. Absolute joke.

They cancelled my reservation two weeks beforehand and left me stranded.