Upscale on the insurance but very nice otherwise. No problem renting with European driving license or debit card
6.0
Okay|Jan 2023
We received a call telling us that the car we asked for was unavailable. Get very confused explanations and options trying to get us to pay more. When we arrived to pick up the vehicle, the manager explained better and gave us a good solution for the same price we paid.
2.0
Poor|Jan 2023
It took us 45 minutes to get to the pick up location to than find out we don’t get a car. They didn’t call us or send an email
4.0
Mediocre|Dec 2023
I showed up shortly before the time I had booked, and the staff informed me there was a glitch in their system, and they had no car available for me. They were very courteous and apparently had called earlier in the day to inform me, but I had been away from the phone. I blame technology, not them, but long story short, I was unable to rent a car from this location.
10.0
Wonderful|Nov 2022
I really appreciated the great customer service and quick check in.
10.0
Wonderful|Apr 2022
Superb thoughtfulness and kindness from Aman and Charbon, who ensured we had everything we needed for the best trip possible
The pick up was very easy and the car was spotless. The person that checked in the car when I returned it was really sweet and friendly.
10.0
Wonderful|Nov 2020
Great service, ease of getting the car, friendly staff
2.0
Poor|Aug 2019
Nothing
Everything - reservation system was misleading - called to verify reservation and was lied to - staff at the Richmond BC location was terribly and incredibly rude - will never use the Kayak system again to reserve and will NEVER EVER use Avis again
7.2
Good|Jun 2018
The car was ready when I arrived, ran wel, and was very comfortable.
costumer service was excellent, they provide us with a shuttle to air train. also we forgot our glasses in the car, and they mailed them to us. i will definetly rent a car with them,
10.0
Wonderful|Jun 2020
Friendly staff. Key drop off after hours. Everything was all right
10.0
Wonderful|Jan 2019
Jackie the staff called me saying that the SUV I wanted wasn't available and he upgraded me to a Mercedes. Turns out the Mercedes was good for winter driving too. We went to Leavenworth but the highway was groomed so it was good. The pickup process was fast and the drop off was fast too. Jackie was really friendly and helpful.
4.0
Mediocre|Aug 2018
Car that we were given was good on gas.
The staff truly needs a crash course on customer service. There were 3 people ahead of us getting car rentals and every single one had some kind of issue with the staff. There was no management on duty. One particular employee raised his voice when he got in a disagreement with a customer. Overall, this place is just not worth the couple bucks you save by renting from here.