Cheap Car Rentals in Marpole, Vancouver

They didn’t have my vehicle.

They did not have any cars available when I went to pick it up. They tried extremely hard for hours, contacting every other Enterprise in town to try to find me a car, but the supply was so tight that they were not able to get me one. I was able to reschedule and the staff did try extreme hard to help me, but there was a major error which left me without a car when I needed it.

They were friendly and helpful. They even paid for my Uber back to my rental accommodations. The car was clean and it was a free upgrade from what I rented. I was very happy with this rental.

They did not adequately inform me about after hours drop offs and no one answers the costumer support number at the rental location. The following day they reported that there was damage to the vehicle, but I had no incidents and have 4 witnesses who can attest that they saw no apparent damages to the vehicle while I was in possession of it. I tried to get this sorted but again, no answer to the number so I had to go in person. I booked insurance through kayak/allianz, which required me to have an estimate of the damage to make a claim. Hertz requires me to have a claim number to give me an estimate. I have been in this loop of calls, holds and frustration all day. In person, they only had one person who was able to assist me, and he also had to assist any other customers who came in, which made my wait much longer. All in all, I have wasted an entire day for damages that occurred unbeknownst to me and when I tried to work with them to sort it out, they sent me on a wild goose chase with little to know customer support.

The original rental was supposed to be picked up from the airport and you changed it on me to downtown. I did not realize that until I arrived in Vancouver. You had put that on the original document, but I did not see that initially.

This location was in downtown Vancouver and the parking garage smelled of urine, it was quite dirty and the staircase area smelled of urine and other disgusting smells. Pickup location was not clear. Office closes after 5. The staff was very accommodating, very helpful and checkin was very pleasant. Got good $$ value for what I got. I had booked a midsize SUV, it wasn't available to they gave me a minivan and a $50 credited due to inconvenience of not getting what I booked. There are no gas station in the near vicinity so plan a gas fill up much in advance. I ended up paying $33 for 1/10 th tank of gas that i was short.

Went there to find out that the car wasn’t available

The worst rental car experience. The car was fine but the PICKUP was awful. I waited 1 hour and 15 minutes for my vehicle to be ready along with two other people and I had made the reservation the morning the day before. Why was the vehicle not ready? I have no idea. I completely missed my appointment that I had due to this. I’m extremely disappointed.

Good services, nice guy drives me to the Bridgeport.

Friendly staff easy rental process upgraded to monster SUV Toyota Quick efficient service The guys called a taxi for our onward journey Overall a pleasant enough experience

Toyota Corolla is a really nice car to drive, it has added safety when it comes with radar to check blind spots on sides mirrors and slip lines (crossing lanes) warning. I like this feature so much! The car was so dirty when picking up, The Hertz franchise "Dollar", their staff at SW Marine drive did not well prepared the car to the next customer.

Booked through third party site for more expensive price than previous summer but pickup and after hours drop off were easy. Car was in good condition, very comfortable. Served our family well for our last six weeks in Vancouver.