Cheap Car Rentals in Virginia

very easy to rent and return.. 5 star service

I had to cancel. I needed to rent a car so I could get my daughter to a safe place. It would have been the most economical way. But unfortunately you cannot rent a car without showing your credit card in person. Who knew. I can buy plane, train and bus tickets but I cannot rent a car. So I had to cancel.

Rented a convertible for our daughters homecoming parade, received a confirmation that it was ready, went to pick it up and we were told they did not have one available.

Car pickup and drop-off was easy. However, the car smelled like marijauna, which made my mother and sister feel sick. The smell was overwhelming. I’m not sure how a car with that smell could have been offered.

It was fine. Enterprise was the car rental of Travelers Insurance. We did not have a choice. It turned out to be fine. Pickup and Dropoff went very smoothly. The SUV was basic, but drove easily. No problems.

Ensure vehicles are cleaned before rental.

Everything was great until I received my receipt showing a late fee. I was told to drop off the keys in the drop slot if no one was there. The car was due at 6pm (right at closing). I arrived right at 6pm to find no one there so I dropped the keys in the drop slot as instructed. Despite this I still got a late fee. Thankfully the customer service rep quickly offered a refund on the late charge but it's still concerning that I was sent this to begin with and had to waste my time dealing with the erroneous charge. I don't trust Budget, but I'd probably still rent from them again, but with caution.

I never received my car. I arrived at the time of pickup only to be told then that they had no vehicles for me and made no further effort to assist.

It's was an exceptionally busy weekend for travelers, yet the staff was well organized, prepared, and communicated to each other well. It was late, and the Thrifty desk transferred to work with the Hertz desk. The concierge taking me to the vehicle apologized for it taking so long to get to my vehicle, but instead I was surprised how quickly they got me there considering how busy it was.

I showed up with my reservation at 11pm and was told that the only car they had was a 12 passenger van. I showed the desk agent my reservation and she essentially said that it didn’t matter if I had a reservation they were out of cars. End of conversation. Would not, will not ever use Avis again. I was left stranded late at night after a long day of travel and had unapologetic terrible customer service on top of it. The nice gentleman at Enterprise told me this was a pretty typical experience. Buyer beware.

Excellent costumer service, friendly welcoming staff, great deals and fast service.

On 12/9 at the Norfolk, VA airport we were rented a car with significant damage on the rear passenger side, beginning with extensive scratching that went through the paint near the rear wheel and had smaller dents on the passenger rear and front doors. The car had clearly been in some accident but was rented to us in that unacceptable condition. Because it was dark when we rented the car and there was no one at the exit, no one saw the damage until we saw the damage the next day. We took photos when we discovered the damage. We called a main number for Avis since we could not get through to a local number at the rental location (Norfolk, VA Airport) and filed a report over the phone with Jennifer on 12/10. We pointed it out to the attendant when we returned the car to the Richmond, VA Airport (it was a one-way rental) and told him about the report we filed with Jennifer. It is irresponsible and unacceptable to rent anyone a damaged car and we will NOT be responsible for one penny of damage. Putting anyone in the position of worrying that they may be held liable is outrageous. SHAME ON AVIS!

Ordered a large SUV but actually got a large station wagon with limited back seating for 3 people.

I need my receipt for a expense report due two days ago. Where is my receipt?!?

It was difficult to find in the airport, I was lied to about the deposit and given the run around when it was time for my refund. I wouldnt suggest going there and if you do make sure you have about $300 extra dollars more than the cost of your rental even though I was told it was $200 for the deposit. Good luck!

The van itself was fine and pretty clean. Drop off was easy. The scheduled pick up at 9am on a Sunday took more than an hour and a half to have the vehicle, which then threw off my departure time. There was not a long line or wait. Just not enough staff and no progress made as to getting my rental.

Car smell cigarettes, blinker doesn’t work, tires were almost flat, heated seats didn’t work. For $230 for one day rental the company should call DOLLARSSSS…. Cuz you don’t get what you pay for.

At no point was I informed of an additional $244 required for an authorization hold. I paid for the vehicle upfront, through Kayak. My receipt from Kayak only stated an additional $44 was needed at pickup for taxes and fees. If you do not have the additional unknown funding for authorization, and use a bank card, they up it to $500 for the authorization hold. Without the additional unknown funds, you are unable to rent the vehicle. While dropping off the vehicle another customer was in tears over not having additional room on a credit card for the authorization.

Took more than an hour for me to get the car. Long line a d car not ready