Cheap Car Rentals in The Mall - East End, Washington, D.C.

Return stuff hurries you out of the vehicle

It took 30 minutes after getting there (at our pickup time) to get the car despite being third in line, with no apologies for the wait, which was disappointing. If we had stricter time constraints it would have been hard to be so patient. For the second time now, we booked a compact car and they didn't have one so we had to get a bigger one. I don't drive often so that bothers me! Beyond those things, the car itself was fine.

I was given and electric vehicle that did not hold its charge. I had to stop and charge for over an hour every 150-180 miles. Traveling as a female alone, I got stuck charging in a terrible location at 10 pm the first night. I had to stay in a hotel because I could not make it to my destination. Even after charging, I could not make it to my destination the next day. I did not feel safe. The dashboard that tells you how many miles you have till empty would drop 10-15 miles unexpectedly and I was constantly watching it. This was a terrible experience. EVs should not be rented. This battery had clearly been depleted and it was not suitable for highway driving. On top of that, there is not adequate charging infrastructure yet to rent these cars. I’d like my hotel cost or the cost to rent the car to be reimbursed by Hertz. This caused my immense stress and messed up my travel plans significantly. Please tell me how to proceed.

I never got to rent a car with Thrifty. My booking was for collection in Washington DC in a central city location, when I got there a security guard informed me the Thrifty office had been closed for over a year. I called the help desk and the customer service agent on the phone said “our system says that office is still open, but I can see on google maps it shows ‘Permanently closed’… maybe go to the airport and see if they can help?” Which is pretty shocking from a corporate help desk. When I arrived at the airport they couldn’t help me and couldn’t hire me a car. So I went to Dollar instead. Would not recommend.