The car was a little dirty and hadn't been thoroughly cleaned. We also ended up with an SUV instead of a compact car as requested (I don't like driving big cars). I didn't have to pay extra for it (most people would consider it a bonus I guess). But they were very quick with both pickup and dropoff, and overall it was good value for the money.
Just an overall heads up, they don’t have a lot of vehicles so when you go in to pick up your reserved vehicle, they have to wait for someone to drop off their previously rental vehicle. Then, they turn it around immediately-so no cleaning the vehicle at all. Our vehicle had a check engine light on it as well. Customer service is luck luster-they do not care if you have to wait.
Drop off was a little vague. They were closed so i had to guess what to do with the keys.
The keyless entry stopped working - Budget wanted us to go to Walmart for the parts ourselves (who didn't have the equipment anyway). Car didn't lock and didn't have a manual entry. Had to call tow and they still charged us the full amount.
Really dirty car not even windshield wiper fluid
Everything was fine. The personnel were very courteous. check-in and checkout was easy.
The customer service representative at the Hertz counter at the 1919 Connecticut Av NW, Washington DC location was incredibly helpful, friendly and efficient. She made my car rental experience much easier than expected! Thanks
Kayak's reservation code was only entered in Hertz's system on the day before, meaning Hertz did not really reserved anything. I got to pickup's place and there was no car available. Had to wait one hour for it. Meanwhile another costumer, who had not paid in advance like I did, was there waiting for 2 hours and obviously got preference to be attended first. When client pays in advance, please HONOR the contract and have the car available.
there was simply no car for us despite booking a month before which is unacceptable
After I dropped off the car, Hertz for some reason did not register it as returned and I keep on getting threatening messages even after I called them and they confirmed that it was returned.
Terrible! They gave me the wrong car pickup location. Then finally, when I Uber’d to the alternate pick up location, they told me they had no cars available, but that they’d put me on a 2 hour waiting list. I never heard from them after that.
I reserved a cargo van because I needed a van to move cargo. They don’t actually have any cargo vans. Why take a reservation for something you don’t have?
The staff at this location is rude and unprofessional. Especially the manager. Avoid this location at all cost.
Easy to pick it up, drop it off,
The "needs maintenance" announcement always turned on when I started the car - very annoying
Very good|Sep 2020
Both pick up and drop off were very easy.
great value, ease of pickup and dropoff
ability to add points to account
Staff was very very friendly and helpful.
Would have liked to pay a little less, but this was very convenient.
Very good|Jul 2019
Staff was great. Helpful, polite, friendly with quick paperwork and timely departure.
A written, verbal, or video overview of the car safety and new mechanical features. New cars have changed so much in just the past few years. Foremost would be the blind-spot warning detector, adaptive cruise control and CVT (transmission) manual downshifting (very important in mountainous terrain)
Didn’t have my reservation although you confirmed. It would be nice if you reimbursed me for the $190 Urber charges incurred.
There were no cars available to pick up when I went for my reservation. They didn’t call to let anyone know. They called me hours later to say that I could take an Uber to the airport and pick up a car then. I canceled my reservation because it was too much of a hassle. Also the representatives working on site couldn’t do anything - they just kept saying to call customer service. It was a mess
Did not have any cars available. Was told to wait and they might have something in the next 5 hours. Charged me a fee for not cancelling
The staff was very polite and efficient.
Nothing. The car was not reserved for where I picked it up.
Your site is complete trash. It kept sending me to cars FAR from where I was trying to pick one up. When I finally made a reservation, I somehow missed that it was (again) not at the location where I needed to pick the car up. STOP this and do not offer vehicles in the general city where I need it, just do it for the location where I need it. I ended up double-paying for a car because of this--which was easy to do, since they had abundant cars available that your garbage site apparently could not find. I will never use Kayak again because of how much this experience sucked.
Friendly and efficient staff both in Washington and Queens.