Cheap Car Rentals in Upper Northwest, Washington, D.C.

The car was a little dirty and hadn't been thoroughly cleaned. We also ended up with an SUV instead of a compact car as requested (I don't like driving big cars). I didn't have to pay extra for it (most people would consider it a bonus I guess). But they were very quick with both pickup and dropoff, and overall it was good value for the money.

Just an overall heads up, they don’t have a lot of vehicles so when you go in to pick up your reserved vehicle, they have to wait for someone to drop off their previously rental vehicle. Then, they turn it around immediately-so no cleaning the vehicle at all. Our vehicle had a check engine light on it as well. Customer service is luck luster-they do not care if you have to wait.

Drop off was a little vague. They were closed so i had to guess what to do with the keys.

The customer service representative at the Hertz counter at the 1919 Connecticut Av NW, Washington DC location was incredibly helpful, friendly and efficient. She made my car rental experience much easier than expected! Thanks

Kayak's reservation code was only entered in Hertz's system on the day before, meaning Hertz did not really reserved anything. I got to pickup's place and there was no car available. Had to wait one hour for it. Meanwhile another costumer, who had not paid in advance like I did, was there waiting for 2 hours and obviously got preference to be attended first. When client pays in advance, please HONOR the contract and have the car available.

there was simply no car for us despite booking a month before which is unacceptable

The staff at this location is rude and unprofessional. Especially the manager. Avoid this location at all cost.

Didn’t have my reservation although you confirmed. It would be nice if you reimbursed me for the $190 Urber charges incurred.

There were no cars available to pick up when I went for my reservation. They didn’t call to let anyone know. They called me hours later to say that I could take an Uber to the airport and pick up a car then. I canceled my reservation because it was too much of a hassle. Also the representatives working on site couldn’t do anything - they just kept saying to call customer service. It was a mess

Did not have any cars available. Was told to wait and they might have something in the next 5 hours. Charged me a fee for not cancelling