Cheap Car Rentals in The Palm Club, West Palm Beach

No staff available, one person servicing the counter for all 3 companies with long lines of frustrated customers. Not fair for the employee.

car was good and the type we had requested shuttle bus was no where near the every 5 minutes or so and was quite packed (not covid friendly) staff at hertz/budget was overwhelmed - too many customers, too few knowledgeable staff when returning car I asked about payment for 'toll by plate' - probably about $5 worth that I hadn't anticipated (no cash lanes) the clerk who was there at returns said he could take care of it right there.... and rang up a charge of $73 or so! - to cover 'all tolls for a week' - we said no thanks !- he said a bill would be mailed - why not just withhold what we owe from the $200 credit card deposit taken at the time of pick up? why should anyone try to sell an old couple a $70+ for a week of tolls - I mentioned it was a small amount- and perhaps a little convenience

The process wasn't clear after checking in at the airport and going to the lot. As a first-time renter, a little explanation goes a long way.

Car is not clean. Staff at the pickup and drop off are not friendly. Very laid back behavior, don’t care about the people who are waiting with kids or elderly.

They didn't have any cars available for several hours and so could not honor the reservation.

I had to wait over an hour to rent a car.

The customer service receptionist and the overall quickness of service. Plus the price was better than other rental car companies…

This was easily the worst car rental experience of my life. Our flight was delayed and before we left I had called Dollar to make sure the rental center would be open. I was told by the agent that they were open 24 hrs. We arrived at West Palm Beach airport just after 1am and when we got to the counter there was a sign that said "temporarily closed" and to take the shuttle to the pick up location. No shuttle came so we took a taxi. We got there and was told by security that they were closed and to come back in the morning. So we had to take a 40 minute, hundred dollar plus Uber to our place and then had to come back the next day. I called and spoke to an agent to make sure my car was ready and she told me that they hold the reservation for 48 hours. So I had to come back 40 minutes to airport to pick up. When I got to the counter, I was told no car was avaiable and it would be two hours. I asked how this was possible when I was supposed to have a car the day before and it was prepaid. Anyways, it was well over three hours before I got my car. There were numerous other customers in the same predicament. I was quite upset at losing a half day of vacation and two expensive trips back and forth. The people working at the counters couldn't have cared less. Overall, just a poor experience.

I was impressed by Alamo’s staff - very efficient and courteous and helpful. Checking in and checking out was easy.

pick up & drop off were quick

The man at the counter was very helpful.

Pick up location was little shabby but employees were very friendly and helpful

They did not have the type car I rented. Only had 2 cars available. The one we got was 3 or 4 levels below what we reserved and paid for. The car was dirty, banged up and the service light was on saying it was 2000+ miles past service time! The USB port was broken so we could not use our gps on the phone without using up our battery with no way to re-charge. All in all the worst rental car experience we have ever had.

Very helpful and communicative staff. It's a small shop, so you might have to be a bit flexible, but well worth the essentially 50% off from the airport location

Loved the car. Rav 4 was comfortable, easy to operate, clean, spacious and it ended up being an upgrade for me. Check out was lengthy. It was around 8 pm at PBI. There was a considerable wait as there were several people waiting in line to get cars. It was confusing because the paperwork was processed in the Enterprise office and there was no signage to indicate this. The National office was right there but was closed. Check in was very easy and quick.