Friendly, on site help. My rental was almost $80 cheaper than the quote from the Hertz counter, which I very much appreciated.
As the owner does not have on site (airport) cleaning facilities, that has to be done off site. Yakima is a small airport and flights in and out are occasional, so he uses the down time between flights to go to an off site washing station. Hence, there isn't anyone always at the desk. I happened to come at a time that an out to service sign was up. Otherwise, it was a great experience