I wish I had been given the Volvo that Thrifty shows in the pictures. The actual car we get is always a much smaller and simpler model, unfortunately. However, the car only had 10km on it, which was a plus.
9.6
Wonderful|May 2019
I could not have asked for a simpler drop off.. was incredible!!!
Provide map and name of local gas station to refuel auto.
10.0
Wonderful|Apr 2019
Staff were very helpful, price was great, pick-up/drop-off was straightforward. They didn't have the car we had reserved so we were given an upgrade for free.
Called ahead to let them know we would be 1-2 hours late with drop-off for which we were charged an entire day. Not a big deal but pro-rating would be more reasonable I think.
10.0
Wonderful|Mar 2019
The staff was incredibly helpful, Oliver who helped me check in was incredibly thorough going through my reservation details and inspection of the vehicle before I drove off. The shop is very easy to find and perfectly located in the middle of the city. Would highly recommend and reuse again.
Nothing everything was great!
10.0
Wonderful|Mar 2019
Friendly
6.4
Okay|Feb 2019
The staff were helpful enough but they didn't work for Dollar
The insurance advertised was terrible - it covered nothing and when called they said "we are not a car insurance company" They should NOT be advertised as viable insurance on the Kayak website - this is seriously irresponsible. When we got stuck, the 24 helpline was shut
Being winter in the mountains of Switzerland I would have preferred an all wheel drive vehicle
8.4
Very good|Jul 2019
Provide more details on roadside assistance as we tried in vain the contact Hertz about a coolant warning light issue. Also, expedite return process at ZRH Airport as we waited a while b/c they were understaffed despite it being peak holiday season.
10.0
Wonderful|Mar 2017
Car was great customer service was great and the drop off was great
Nothing at all
8.4
Very good|Jan 2017
THAT YOU CALL THIS A 5 SEATER! 5 Cats maybe, not humans.
7.2
Good|Dec 2016
Basic insurance fee was more expensive than car fees!