Asiana Airlines flights from Hanoi to New York (HAN - NYC)

The crew was good. Plane was old. No USB to charge my phone. Imagine a 10 hr flight with an old screen not even clear images. The worst part all of my father and my boxes are damaged. It’s all squished, broken, ripped and damaged. All souvenirs and breads I got from my homeland all damaged. Imagine the disappointment I got. My aunt and father are old and in wheelchair. The agent didn’t help us at all. Had me moved all my luggages. Worst part left them in wheelchairs in the middle of the baggage carousels area by themselves. Didn’t explain anything to them while I was as getting all our checked in luggage that’s tagged all the to anchorage. So now I’m left with all luggages and my wheel-chaired older family by ourselves no assistance at all. With damaged luggages to one to ask for help or anything.

Not enough English language entertainment options given the length of the flight

Crew are very nice. Am not used to eat Korean food. Thanks

Overnight flight, just wanted to sleep but impossible with old-fashioned business class (upright ) seats.

Asiana was fine. It was Budget airlines that Kayak works with that were downright crooks. This is not a company that Kayak should work with. Working with them made me actually trust Kayak much less.

Love the flight, but don’t like the delayed

Hopsitality by the crew members was excellent